Shipping policy

Orders are processed within 3–5 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another notification when your order has shipped.

Processing time is separate from the shipping carrier’s delivery time.

Shipping Rates and Delivery Estimates

Shipping costs and available delivery options are calculated and displayed at checkout.

Estimated delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, or other circumstances outside our control. Delivery dates are estimates and are not guaranteed.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or that the package can be recovered.

Lost, Delayed, or Stolen Packages

Devenir is not responsible for shipping carrier delays or packages marked as delivered by the carrier.

However, please contact us if your order appears to be lost or significantly delayed, and we will assist you with contacting the shipping carrier when possible.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include your order number and clear photographs of the packaging and damaged product.

International Shipping

International shipping may not be available for all destinations. Customers are responsible for any customs duties, taxes, or import fees charged by their country unless otherwise stated at checkout.

Contact Us

For questions about shipping or an existing order, please contact us at:

deveniradminsupport111@gmail.com